Refund Policy

Last updated: January 2026

At LilPups, we want you to be satisfied with your purchase.
Please read our Refund & Returns Policy carefully before placing an order.

1. Returns

We accept returns under the following conditions:

  • Items must be unused, unopened and in their original packaging
  • Return requests must be made within 14 days of delivery
  • Proof of purchase is required

Due to hygiene and safety reasons, opened food products and dog treats cannot be returned.

2. How to Request a Return

To request a return, please contact us at:

📧 support@lilpups.shop

Include:

  • Your order number
  • Reason for return
  • Clear photos (if applicable)

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping method

LilPups is not responsible for lost return shipments.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing may take 5–10 business days, depending on your payment provider

5. Non-Refundable Items

The following items are non-refundable:

  • Opened or used dog treats
  • Sale or promotional items
  • Gift cards
  • Digital products (if applicable)

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

If approved, we will offer a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment provider
  • Contact your credit card company
  • If the issue persists, contact us at support@lilpups.shop

8. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original order (if eligible) and place a new order.

9. International Returns

International customers are responsible for:

  • Return shipping costs
  • Any customs fees related to returns

Shipping costs and customs fees are non-refundable.

10. Contact

For questions regarding refunds or returns, please contact:

📧 support@lilpups.shop